Privacy policy

Effective Date: 12th January, 2026

1. Introduction

This Privacy Policy describes how Nshield, a brand owned and operated by Nippon Paint (India) Private Limited (“Company”, “we”, “our”, or “us”), collects, uses, discloses, and protects personal information when you visit or make a purchase from our website https://nippon-nshield.shop/ (“Site”).
By accessing or using our Site, you agree to the terms of this Privacy Policy.
This policy is compliant with applicable Indian laws including the Information Technology Act, 2000, SPDI Rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

2.1 Personal Information

When you visit or make a purchase from our Site, we may collect:
  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment transaction details (processed securely via Razorpay)
  • IP address
  • Any information you provide via forms, reviews, or customer support

We do not store your full debit/credit card details.

2.2 Automatically Collected Information

We may automatically collect:
  • Device information
  • Browser type
  • IP address
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring URLs
  • Clickstream behavior

This is collected using cookies, pixels, and tracking technologies.

3. How We Use Your Information

We use your information to:
  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Confirm COD orders
  • Prevent fraud and unauthorized transactions
  • Improve website performance
  • Conduct analytics and market research
  • Send marketing communications (with your consent)
  • Optimize advertising campaigns
  • Comply with legal obligations

4. Shopify Hosting

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products.
Your data may be stored through Shopify’s data storage, databases, and secure servers protected by firewalls. Shopify may store data outside India, subject to adequate security safeguards.

5. Payment Processing

Payments are processed securely via Razorpay, including prepaid and Cash on Delivery (COD) transactions.
We do not store complete card or banking details. Razorpay is PCI-DSS compliant and processes payments securely according to industry standards.

6. Shipping & Logistics

To fulfill your orders, we share necessary details such as:
  • Name
  • Address
  • Contact number

with our logistics and courier partners for delivery purposes.

7. Advertising, Analytics & Tracking Technologies

We use the following tools:
  • Facebook (Meta) Pixel
  • Google Analytics (GA4)
  • Google Ads Remarketing
  • Conversion tracking technologies
  • WhatsApp and SMS marketing tools
  • Email marketing tools

These tools help us:
  • Analyze website traffic
  • Measure advertising performance
  • Retarget users
  • Improve customer experience
  • Deliver relevant advertisements

Third-party platforms may collect information directly via cookies or pixels. We do not control these third-party cookies.
You may manage cookie preferences via your browser settings.

8. Data Retention

We retain personal data only as long as necessary for:
  • Order fulfillment
  • Customer support
  • Legal compliance
  • Fraud prevention

Once no longer required, data is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational safeguards including:
  • Encrypted data transmission (SSL)
  • Secure servers
  • Access controls
  • Payment encryption

However, no system is completely secure, and absolute security cannot be guaranteed.

10. Your Rights Under Indian Law (DPDP Act)

You have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • Grievance redressal

To exercise these rights, contact:
📧 auto.refinish@nipponpaint-autorefinishes.com
We aim to respond within 30 days of receiving your request.

11. Children’s Privacy

Our website is intended for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under 18 years of age.
If we become aware of such data collection, we will delete it promptly.

12. India-Only Orders

Currently, we process and ship orders within India only. If this changes, this policy will be updated accordingly.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact & Grievance Officer

If you have questions, concerns, or wish to exercise your rights:
Nippon Paint (India) Private Limited

Corporate & Communication Address: 26, First Floor, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020
Registered Address: Plot No. 166, HSIDC, Sector-3, HSIDC Growth Center, Bawal, Rewari, Haryana, 123501