Refund policy

At NP Shield, we strive to offer a smooth and transparent purchase experience. Please read the following policy carefully to understand how returns, refunds and exchanges are handled.

1. Wrong Product Return

If you have received the wrong product, please inform us immediately.

How to Initiate a Wrong Product Return?

Provide the following details to our customer support team:

·       Order Number

·       Product Description

·       Images or video proof.

Timelines

·       Wrong product return requests must be raised within 24 hours from the date of delivery.

·       Upon approval, the return process will be initiated, and the correct product will be shipped within 5–7 business days.

2. Refund Policy

2.1 Eligibility for Refunds

You are eligible for a refund if:

·       The purchase was made directly from our official website: www.nippon-nshield.shop

·       The request is raised for valid reasons such as:

o   Shipment damaged in transit

o   Wrong product delivered

o   Non-receipt of complete order

2.2 How to Request a Refund

Contact our support team through:

·       Email: auto.refinish@nipponpaint-autocarefinishes.com

·       Phone: +91 9015400200

Provide your:

·       Order number

·       Contact details

·       Reason for refund

·       Photos or video (in case of transit damage, Wrong product delivered & Non-receipt of complete order)

2.3 Refund Processing

·       Once approved, refunds will be issued to the original payment method.

·       Refund processing time: 7–10 business days.

2.4 Refund Exclusions

Refunds will not be issued under the following circumstances:

·       Change of mind or dissatisfaction with performance

·       Products that are used, opened, tampered, or missing components

·       Liquid items (unless damaged during transit with valid proof)

·       Damage claims raised after 24 hours (for liquid items) or after the allowed return window

3. Return Policy

General Return Conditions

·       Return requests must be raised within 7 days of delivery.

·       Products must be returned in unused, original condition with all components intact.

·       All returns are subject to inspection at our warehouse. Refunds are approved only post-inspection.

Items Not Eligible for Return

·       Liquid items (except transit damage cases with proof)

·       Used, opened, or partially consumed products

·       Products without original packaging or missing parts

4. Exchange Policy

We do not offer direct product-to-product exchanges.

If you wish to exchange a product:

1.       Follow the refund process for the original item.

2.       Place a new order for the product you want.

5. Contact Information

For any clarification or assistance regarding returns, refunds, or exchanges, please reach out to:

Email: auto.refinish@nipponpaint-autocarefinishes.com
Phone: +91 9015400200